Online Help Desk Software

Optimize online customer service. Our business applications. Also available as individual solutions.

Zertifikate weclapp

30 days free of costs. Automatic cancellation. No spam-mails.

 

 

Online-Helpdesk-Software

Naturally, the most important thing for your company is to satisfy customers. To accomplish that, your customer service must be perfectly organized so that you can respond to inquiries and satisfy customer needs quickly and efficiently. With weclapp’s Help Desk software, a web-based ticketing system, you can optimize your customer support and will therefore have happier, more satisfied customers.
Because you can easily coordinate the receipt, acknowledgment, classification and processing of customer and service inquiries and/or tickets. This will also give you a better overview, reduce processing time and enable you to react faster to inquiries.

Manage service requests professionally
Complete and transparent ticket history
Automatic ticket assignment
Customer portal with your logo
Reduce ticket volume through self-service

weclapp Helpdesk

Online ticket system for fast, targeted processing of customer inquiries.

Ticket management
Ticket accounting
Automation
Ticket templates
E-mail-to-ticket
Self service portal
Service level agreement
Mobile helpdesk app
+ additional CRM integration

▸ Pricing – starting at 19€

Why Help Desk?

In a nutshell: weclapp’s Help Desk will enable you to do your job faster and more easily. And your customers will definitely like that.
At the same time, the Help Desk software can be integrated into your existing software landscape without great effort or expense and can be scaled up to meet your company’s needs, particularly as your customer base grows

Intuitive workflow for professional customer service

  • Request

    The request goes in by e-mail, phone or via your website. The confirmation of receipt can be sent automatically.

  • Classification

    Highest priority or medium urgency? You decide in which order the tickets should be processed.

  • Allocation

    Questions, complaints & problems are forwarded directly to the right service employee for prompt processing.

  • Search for solutions

    Keep your customers up to date with the comment function during the processing of the request.

  • Correction

    Inform your customers promptly about the solution and ensure satisfied customers through fast response times.

An Overview: most important help desk features

Efficiently edit support tickets

 

Analyses and reports

Teamwork and Collaboration

Automatic Email-to-Ticket

Customer portal with FAQs

Billing
tickets

Features

Efficiently edit support tickets

Process all internal and external support requests and error messages much faster and more flexible with the weclapp ticket software. This way you can increase the efficiency of your service teams while reducing your cost per service request. And your customers will be impressed by the quality and responsiveness of your support team.

All essential ticket details at a glance
Extensive filtering and full-text search capabilities
Complete Ticket History

Analyses and reports

Continually improve your customer service. The reports and analysis can help uncover potential. Whether per agent, per team or per customer you have always all support requests and service tickets at hand and you can export the data to Microsoft Office Excel. Use standard reports, create custom table views or export all data to Excel to create templates for management.

Measure allocation, processing and solution time
Analyze and compare predefined Data
Always keep track of the entire service process

Teamwork and Collaboration

Take advantage of the software’s in-house social network and stay up to date on all ticket operations of your service staff. Share ideas in real-time with your support experts and highlight important comments to process requests even faster. Reduce constant email flood with the weclapp social business       functions.

Keep track of all activities of your service teams in real time
Single and Multi Chat
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