Increase customer satisfaction through optimal support

weclapp ensures that your support team can work even better. Avoid slow processes. With weclapp, you save a lot of time by automating support processes. Incoming emails from customers sent to specific email addresses are automatically converted into tickets. No new data entry is necessary, because the intelligent software gets all the information from the e-mail. Reply emails are sent automatically upon receipt of the customer request or if there is a change of status.

You will improve the teamwork in your customer support department enormously with weclapp. Use the internal company social network with practical individual and group chats. This way you escape the daily flood of emails. Further advantages are the great collaborative functions of weclapp, which make teamwork even easier and more efficient. With the pooling function, expert groups can be created, to which concerns relating to a specific topic are automatically assigned.

With the help of the weclapp helpdesk, support processes can be automated and noticeably optimized. You save a lot of time by eliminating single systems and unnecessary repeat entries. At the same time, the susceptibility to errors is significantly reduced. With the help of traceable process analyses and transparent key figures for support, you can identify optimization potential and increase your productivity. Weclapp helps you identify areas where action is needed and where there are opportunities for time savings.

The helpdesk of weclapp gives you the possibility to quickly and easily create a self-service portal with your own FAQs. Thus, your customers get the support they need immediately and can help themselves. At the same time, the portal relieves your support team and they can take care of more important issues of other customers. Customer satisfaction also increases due to the faster and better processing of support requests thanks to weclapp’s efficient ticket management.