Modern ticket system from Germany
[+ free app]
[+ free app]
With the easy-to-use helpdesk software, you can process tickets much more efficiently and immediately increase the satisfaction of your customers!
Free for 30 days. Automatic cancellation.
Efficient support with the weclapp ticket system
Efficient support with the weclapp ticket system
Impress your customers by processing their support requests quickly, directly and openly. The weclapp ticket system supports you in organizing and monitoring all process flows associated with ticket processing.
✔ Clear overview of tickets
✔ Automatic organization of processing steps
✔ Focus on technical and content-related challenges
Overview of key functions
Manage requests easily
Your customers can easily make requests with web-to-ticket and email-to-ticket functions, and you can provide a targeted service.
Efficient ticket management
With its intuitive ticket management and easy ticket invoicing, weclapp’s ticket system is here to support you.
High performance service
You provide your customers with the best service via the customer portal and the FAQ section in the weclapp ticket system.
High performance service
Analyses help you to optimally adapt your support processes and thus improve your service.
Simple processing of inquiries
Web-to-ticket
Your customers make requests using the online form, and out of these, the system automatically generates support tickets. This makes it easier to contact your customers, and you can offer targeted service.
Email-to-ticket
Emails from stored sender addresses are directly created as tickets and automatically assigned to the correct processor(s). These ticket system allocations are extremely time-saving and make tedious, manual recording unnecessary.
Templates
You can use previously created tickets and solution templates for new, similar requests, which you can create and send in just a few clicks. All this saves you time and provides your customers with a quick solution.
Efficiently manage tickets
Ticket assignment
Automatic ticket allocation and complete ticket histories facilitate shorter response times and relieve your support team. Tickets can also be filtered, enabling you to quickly find records and ticket requests.
Ticket coordination
The weclapp ticket system coordinates service flows and provides support in all processing steps throughout the ticket’s life cycle. From receiving a request, through classification and prioritization, all the way to finding the solution—weclapp supports you all the way!
Ticket invoicing
Easily create invoices with the weclapp ticket system. Billable services are displayed for open items and can be forwarded to your tax advisor via DATEV export.
Provide excellent service
Customer portal
Your customers can see the complete process and status of their support requests in a protected area of the customer portal. This provides your customers with direct access to support.
FAQ
Your customers can quickly and easily find answers to frequently asked questions in the knowledge database. This way you reduce incoming requests and provide convenient assistance.
Pooling function
Create expert groups for specific request categories. Incoming tickets are then automatically assigned to the responsible team.
Analyses
Support analysis
Analyses provide information about the ticket volume per customer, processing efforts of employees or entire teams, and offer a comprehensive overview of support processes.
Measure times
With the time-keeping function for allocating, processing and completing tickets, you have the resource requirements of your support processes well under control.
Increase potential
Determining support key figures helps you identify problems, improve processes and thus optimize your customer service.
GET STARTED IN SECONDS
30 days free. Automatic cancellation
Further ticket system features
Process tickets anywhere and anytime, even on the go on your smartphone.
Access your ticket system anytime and from anywhere! The collaborative function enables you to stay in contact with your team. Whether you’re using a tablet, smartphone, notebook or PC, the weclapp solution is optimized to function in all popular browsers.
GET STARTED IN SECONDS
30 days free. Automatic cancellation
Online ticketing system for fast and professional customer service
weclapp helpdesk
✔ Ticket management
✔ Ticket invoicing
✔ Automation
✔ Ticket templates
✔ Email to ticket
✔ Self-service portal
✔ Service level agreement
✔ Mobile Helpdesk app and optional CRM integration
The ticketing system makes communication with customers particularly convenient and facilitates the processing of inquiries.
Thomas Lutz, Managing Director of photografix.ch GmbH
We are extremely satisfied with the modern design. Communication with customers is easy and quick.”
Michael Dürr, SWIT
“weclapp simplifies our work process, provides more time for customer support and delivers all analytical data.”
Chris Jones, CEO of Peak Studios
