Email-to-ticket and web-to-ticket for efficient support
Integrate email and web requests directly into your ticket system with email-to-ticket and web-to-ticket
Process service requests quickly and efficiently
With the weclapp email-to-ticket and web-to-ticket functions, you offer your customers new possibilities of flexible contact and create a basis for efficient service. In turn, your support team can utilize an innovative tool for easy ticket processing. All incoming requests are collected and displayed within the weclapp ticket system and can be sorted by urgency. In this way, no inquiry will be lost in everyday work.
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Email2Ticket
Web2Ticket
20,000+ enthusiastic customers | 15 years of experience
Contact
Flexible contact
Contact can be established through the various channels, in other words, phone, email, online form, or social media channels. Thus, you guarantee your customers very flexible service.
Efficient support
Customer inquiries received from the various channels are automatically sorted according to their importance and can thus be processed quickly and efficiently.
Email2Ticket – from mailbox to ticket
Automatic ticket creation
Many customer inquiries are received by email. The e-mail-to-ticket function automatically creates incoming e-mail messages as tickets in the weclapp helpdesk so that they can be processed immediately.
Integration of the e-mailbox
Process individual requests directly in the cloud. This is made possible by integrating your e-mail inbox into the weclapp solution. All incoming requests by e-mail can thus be found directly in the software.
Practical blocking function
Do you want to prevent messages from unwanted senders? You can easily block individual e-mail addresses within weclapp. This way, you can protect your mailbox from annoying spam messages.
Web2Ticket – from the website to the ticket
Easy form creation
You can create contact forms in weclapp with a few clicks. You can access the overview via Web2Ticket in the helpdesk basic settings. Find the relevant contact forms wit the filter function or simply create a new one.
Individualized Web2Ticket configuration
Define name, responsible agent, and active fields (subject, description, category, priority, and more) for your form in the Web2Ticket configuration area. The contact form can then be easily integrated into your website.
Efficient ticket processing
Every request via the web portal is automatically converted into a ticket. Support requests can thus be processed directly and efficiently in the helpdesk. The result: faster response times and an overall optimized support workflow.
Email-to-Ticket and Web-to-Ticket for fast & professional customer service
weclapp Helpdesk
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Online ticket system for fast and targeted processing of customer inquiries.
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Ticketmanagement
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Ticket invoicing
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Automation
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Ticket templates
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E-Mail-to-Ticket
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Self Service Portal
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Service-Level-Agreement
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+ Optional CRM-Integration