Easy helpdesk software
Bundle customer communication from all channels to make it as easy as possible for your support team and provide the best possible service to your customers!
30 days free. Automatic cancellation.
Helpdesk software from the cloud
Customer satisfaction is a top priority. Customer service and Helpdesk should therefore be perfectly organized. The ticket system in our Helpdesk software coordinates receipt, confirmation, classification and processing of service tickets. Access all customer data with one click. This enables you to keep track of everything and respond faster and better to customer requests.
The request is received by email, phone or via your website. A receipt confirmation can be automatically sent.
Highest priority or medium priority? Determine which order the tickets should be processed in.
Questions, complaints, errors and problems are forwarded directly to the right service representative for timely processing.
Search for solutions
Keep your customers up to date with the comment feature while the request is being processed.
Inform your customers about the solution in a timely manner and ensure satisfied customers with fast response times.
Overview of key functions
Incoming customer enquiries to defined e-mail addresses are automatically saved as tickets. In the ticket overview, you can also see the requests sent by e-mail.
Efficiently process support tickets
Customers will be satisfied with the quality and responsiveness of the support they receive. A web-based Helpdesk solution allows you to optimally structure your ticket management and thus your customer service. The adapted and automatic action simplifies the workflow of your support staff. This increases efficiency and, at the same time, reduces your service costs per request.
Analysis and reports
Increase customer service
Own customer portal with FAQs
Set up an online portal for your customers, or create as many customer portals as you want for different companies. Create FAQs and provide your customer with a way to help themselves. This way, your customers can get quick answers and the number of service requests and the burden on your support team is reduced.
What our satisfied customers say
“The best thing about weclapp is the possibility of 360-degree support with a single software, from master record to ticket.”
“The ticketing system makes communication with customers particularly convenient and facilitates processing when dealing with enquiries.”
Process tickets anywhere and anytime, even on the go on your smartphone.
Worldwide access in real time
Work with the weclapp app regardless of location and time.
Fast response times
Thanks to the complete ticket history, you can always offer the best service.
Always up to date
The mobile helpdesk allows you to view and edit all tickets at any time.
Stay in touch with your team at all times thanks to the collaboration function.
Tickets überall und jederzeit bearbeiten, auch mobil auf deinem Smartphone.
Weltweiter Zugriff in Echtzeit
Arbeite mit der weclapp-App, jederzeit und überall.
Dank der lückenlosen Tickethistorie kannst du immer den besten Service bieten.
Im mobilen Helpdesk kannst du jederzeit alle Tickets einsehen und bearbeiten.
Bleibe dank Collaboration-Funktion jederzeit mit Ihrem Team im Austausch.
Online ticketing system for fast and professional customer service
E-mail to ticket
Service level agreement
Mobile Helpdesk app
+ optional CRM integration