Setting up a self service portal quickly
Provide efficient support with your own customer portal including FAQs and online form for customer inquiries
Offer your customers even better service!
Create individual customer portals quickly and easily with the weclapp helpdesk solution! Available directly online, easy to understand, and innovative. The self-service portal gives your company a completely new service perspective. Raise your service to the next level with an innovative weclapp customer portal. Your customers can ask questions or search for an answer themselves in your FAQs. The self-service portal assists you in managing customer inquiries effectively for the excellent support!
Can be set up in just a few minutes
Customizable
Efficient support
20,000+ enthusiastic customers | 15 years of experience
Can be set up in just a few minutes
Everything at a glance
Creating an end user web portal with a few clicks? The weclapp helpdesk solution makes it possible! You can view all the portals you have already created and create new portals, which are then ready for immediate online use in your customer portal overview.
Immediate help for your customers
The practical search function in the Frequently Asked Questions (FAQs) provides answers to the most frequently asked questions. This allows your customers to help themselves quickly and your support team can focus on the remaining inquiries.
Customizable
Customization according to your wishes
The preset design of the customer portals is innovative, simple and, easy to understand. Of course you can also implement your own company CI in the self service portal. Just add your own welcome text and logo!
User-friendly FAQs
Add new questions and answers at any time using the weclapp dashboard. You can also assign a category (such as hardware) to FAQs and set its visibility (public or internal) and priority.
Efficient support
Targeted use
The self service portal can be easily linked to your website. Each portal can be individually named, password-protected if required, and assigned to individual customers who can access it via a specially created URL.
Practical online form
Offer your customers the opportunity to submit their inquiries directly via the online form if they do not find what they are looking for in the FAQs. Because of clear ticket allocation, your support team can react quickly to incoming requests.
Self Service Portal for fast & professional customer service
weclapp helpdesk
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Ticket management
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Ticket billing
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Automatization
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Ticket templates
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E-mail to ticket
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Self-service portal
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Service level agreement
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Mobile Helpdesk app
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+ optional CRM integration