weclapp support – customized for your needs

The weclapp support packages

  • Number of support users Amount of users who are authorized to contact
  • weclapp support portal Online access to weclapp knowledge base
  • Software updates Periodic free updates
  • E-Mail support Queries to support@weclapp.com
  • Support-hotline  Service times from 9 am to 6 pm
  • Response time Within the service times from 9 am to 6 pm
  • Queries per telephone  Amount of calls per month
  • Remote support Remote maintenance at your workplace per Teamviewer
  • In-app support messages Personal inApp support messages
  • Prioritized ticket processing Editing with higher priority
  • Key account support Support by experienced weclapp experts
  • Exclusive onboarding Einmaliges Onboarding bei Start mit weclapp
  • Individual training One-off training with start at weclapp
  • Live support chat Exclusive Slack Support Room
  • Minimum contract period
  • Basic
    0 per month
    • 1
    • 25€/15min
    • 24h
    • -
    • -
    • -
    • -
    • -
    • -
    • -
    • -
    • -
  • Bronze
    99 per month
    • 2
    • 16h
    • 10 per month
    • -
    • -
    • -
    • -
    • -
    • -
    • as off 1 month
  • Gold
    399 per month
    • 10
    • 4h
    • 50 per month
    • 2h
    • 2h
    • as off 12 month

The weclapp service packages

Establishment
Cloud CRM

100 € per person
The webinar takes 60 minutes and includes all important settings within the initial setup of the edition of weclapp Cloud CRM.

Establishment Cloud ERP service

200 € per person
The 120 minutes webinar includes all important settings within the initial setup of the edition weclapp Cloud ERP service.

Establishment Cloud ERP trade

300 € per person
The 180 minutes webinar includes all important settings within the initial setup of the edition weclapp Cloud ERP trade.

Customization of forms

As off 100€ (ca. 60 min)
The service package includes individual customizing of you forms for instance regarding font size, logo, layout, etc. The price depends on effort. Therefore, we ask you for consultation with our support-team.

Online training

100 € per person
The 60 minutes webinar includes all important settings within the initial setup. Operators should use weclapp immediately and productively as their individual workflow and exploit their potential from the beginning.

Import of data

As off 100€ (ca.60 min)
The import of data includes the customizing of your master data to the weclapp format and the transmission in your weclapp system. The price depends on effort. Therefore, we ask you for consultation with our support-team.

Plus statutory value-added tax (at service packages with a time frame hold: every further started 30 min are calculated with 50€ per person)