Support and Contact

Our support team. Always there for you.

Although our business apps were optimized for easy usage from the first day of development, it is only natural, that you will need some support for realizing your personal requirements in your daily routine from time to time. This in mind, we have designed different support packages for you, from where you can choose the matching option for your company.

Support via email

You can reach our team of experts at support@weclapp.com;

they will process your inquiry within 48 hours.

 

Urgent support

+49 6421 999 – 1800

Call this number to reach our consultants, who will help you

set up our Business Apps for optimal use in your company.

Business days from 8:00 AM to 6:00 PM.

The weclapp support packages

weclapp bronze

weclapp silver

weclapp gold

The low budget package with many features for first class support.

The premium package with many add-on
features. No more questions will remain unanswered.

The “all-inclusive” package with
preferential treatment, service and user trainings on site.

90,00
€/month*

199,00
€/month*

399,00
€/month*

  • Free phone support (9-18h)
  • 24 hours reaction time (within working hours)
  • Up to 15 requests* per month
  • Free phone support (9-18h)
  • 12 hours reaction time (within working hours)
  • Up to 25 requests per month*
  • Remote support(unlimited)
  • Preferred ticket processing*
  • Pre release training (30min trainig prior to new releases)

 

  • Free phone support (9-18h)
  • 6 hours reaction time (within working hours)
  • Up to 50 requests per month*
  • Remote support (unlimited)
  • Preferred ticket processing*
  • Pre release training (30min training prior to new releases)
  • Errors are not included and won’t reduce the amount of service requests.

The weclapp service packages

 

Online Trainer USER

Target group: Users of the business software

Duration: 60 minutes

Description: The participant will learn all the essential settings within the software.

Objective: Show the user the system accourding to their individual settings to make the transition to weclapp as efficient as possible.

100,00 €*

 

Online Trainer ADMIN

Target group: Administrators of the business software

Duration: 120 minutes

Description: The administrators learn all the essential features and system settings, as well as managing the customer center and the user rights assignment.

Objective: Schooling administrators in the system and its settings, so that administrators will be enabled to support and customize the system immediately.

200,00 €*


Setting up weclapp FREE

Target group: Administrators of the business software

Duration: 60 minutes

Description: The webinar covers all essential settings in the initial setup of weclapp FREE package.

Objective: The users will immediately use the system productively according to their individual workflows. You will fully exploit the potential of the software from the beginning.

100,00 €*


Setting up weclapp STARTER

Target group: Administrators of the business software

Duration: 90 minutes

Description: The webinar covers all essential settings in the initial setup of weclapp STARTER package.

Objective: The users will immediately use the system productively according to their individual workflows. You will fully exploit the potential of the software from the beginning.

150,00 €*


Setting up weclapp PLUS

Target group: Administrators of the business software

Duration: 120 minutes

Description: The webinar covers all essential settings in the initial setup of weclapp PLUS package.

Objective: The users will immediately use the system productively according to their individual workflows. You will fully exploit the potential of the software from the beginning.

200,00 €*


Setting up weclapp ENTERPRISE

Target group: Administrators of the business software

Duration: 240 minutes

Description: The webinar covers all essential settings in the initial setup of weclapp ENTERPRISE package.

Objective: The users will immediately use the system productively according to their individual workflows. You will fully exploit the potential of the software from the beginning.

400,00 €*


Setting up Helpdesk

Target group: Administrators of the business software

Duration: 90 minutes

Description: The webinar covers all essential settings in the initial setup of the weclapp Helpdesk solution.

Objective: The users will immediately use the system productively according to their individual workflows. You will fully exploit the potential of the software from the beginning.

150,00 €*


Setting up CRM

Target group: Administrators of the business software

Duration: 90 minutes

Description: The webinar covers all essential settings in the initial setup of the weclapp CRM solution.

Objective: The users will immediately use the system productively according to their individual workflows. You will fully exploit the potential of the software from the beginning.

150,00 €*

 

Setting up Ordermanagement

Target group: Administrators of the business software

Duration: 120 minutes

Description: The webinar covers all essential settings in the initial setup of the weclapp Ordermanagement solution.

Objective: The users will immediately use the system productively according to their individual workflows. You will fully exploit the potential of the software from the beginning.

200,00 €*


Setting up ERP

Target group: Administrators of the business software

Duration: 180 minutes

Description: The webinar covers all essential settings in the initial setup of the weclapp ERP solution.

Objective: The users will immediately use the system productively according to their individual workflows. You will fully exploit the potential of the software from the beginning.

300,00 €*

 

Dataimport

Target group: Administrators of the business software

Duration: 60 minutes

Description: The data import involves adapting your existing master data (eg customers, products, prices, suppliers or other data) to the weclapp format and the transfer in your weclapp system. (Please understand, that the actual extend of a data import can be estimated only in coordination with our support team.)

Objective: The users will immediately use the system productively according to their individual workflows. You will fully exploit the potential of the software from the beginning.

100,00 €*