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Increase customer satisfaction through optimal support

Manage tickets efficiently and automate support processes with weclapp

helpdesk overview

Helpdesk for satisfied customers

Customer satisfaction is the top priority for support. With the ERP system from weclapp, you can offer your customers optimal service. All tickets are summarized with their respective status in an overview. This lets you keep an overview of everything and you can process tickets faster and better.

Efficient support with the intelligent software from weclapp

Digitize and automate your business processes with the intelligent cloud ERP software from weclapp.

Automated support

weclapp ensures that your support team can work even better. Avoid slow processes. With weclapp, you save a lot of time by automating support processes. Incoming emails from customers sent to specific email addresses are automatically converted into tickets. No new data entry is necessary, because the intelligent software gets all the information from the e-mail. Reply emails are sent automatically upon receipt of the customer request or if there is a change of status.

More efficient teamwork

You will improve the teamwork in your customer support department enormously with weclapp. Use the internal company social network with practical individual and group chats. This way you escape the daily flood of emails. Further advantages are the great collaborative functions of weclapp, which make teamwork even easier and more efficient. With the pooling function, expert groups can be created, to which concerns relating to a specific topic are automatically assigned.

Increased productivity

With the help of the weclapp helpdesk, support processes can be automated and noticeably optimized. You save a lot of time by eliminating single systems and unnecessary repeat entries. At the same time, the susceptibility to errors is significantly reduced. With the help of traceable process analyses and transparent key figures for support, you can identify optimization potential and increase your productivity. Weclapp helps you identify areas where action is needed and where there are opportunities for time savings.

Higher customer satisfaction

The helpdesk of weclapp gives you the possibility to quickly and easily create a self-service portal with your own FAQs. Thus, your customers get the support they need immediately and can help themselves. At the same time, the portal relieves your support team and they can take care of more important issues of other customers. Customer satisfaction also increases due to the faster and better processing of support requests thanks to weclapp’s efficient ticket management.

Further reasons for weclapp

Intuitive operation

The clear and modern user interface guides your support staff intuitively through all workflows.

Always available

Whether at the office or on the road at a customer’s office, always access the latest data regardless of time, place and device.

Data protection

All your sensitive company data is stored in a TÜV-certified German data center.

Ticket history

This means you have the entire history of the customer request in one central location—covering everything from the initial request up to troubleshooting.

Customer portal

A separate customer portal with FAQs helps your customers to find answers to their questions themselves.

Manage tickets

For a better overview and fewer duplicates, tickets can be easily merged with just a few clicks.

Meaningful analyses

In weclapp, all relevant data for helpful support statistics and evaluations are combined.

Facilitated communication

The comment function of the helpdesk makes communication between the support staff much easier.

Discover optimization potentials

Automatically measure allocation, processing and solution times and use key figures to uncover potential.

Enthusiastic customers from many industries


weclapp provides me with all the tools I need for optimized customer support.


The ticketing system makes communication with customers particularly convenient and makes it easier to process inquiries.

These and many more customers already use weclapp

weclapp Helpdesk

  • Ticket management
  • Ticket billing
  • Automation
  • Ticket templates
  • Email-to-Ticket
  • Self Service Portal
  • Service Level Agreement
  • Mobile Helpdesk App
  • + Optional CRM integration