Onboarding with weclapp
Software introduction made easy
We are here for you – skilled & personal
The introduction of an ERP system is a major and important step for any company to take. Of course, we offer you optimal support in the process. Our onboarding program combines helpful materials for private study and direct contact with our experienced advisors.
Helpful video manuals, tutorials, webinars and a knowledge base are available for your private study.
Whether for on-site workshops, online meetings or phone calls, our advisors are here to support you.
The sequence of a successful weclapp introduction
You can test all our products and add-ons for 30 days free of charge. This is the best way to see whether our software is right for you. If you are interested in collaborating with us, our first step is to start a personal dialog. Our sales team will assist you from the very start if needed and help you to set up the test account.
2. Baseline analysis
During the baseline analysis, we identify your company’s requirements for the solution and review the options for our ERP software. What is the customer’s objective? What is the required scope of the system? What problems need to be resolved? In this process, your previous workflow plays a decisive role. Weclapp’s goal is to map, optimize and where possible even simplify this process in a transparent manner.
Our trained sales team is there to advise and assist you, while our developers can adapt the software as needed. They will work together with you to identify areas for optimization and evaluate potential applications for weclapp.
Now it’s time to get started!
Once all the requirements, possibilities and questions have been resolved, the next step is technical implementation of the ERP launch. If you like, our technicians can help you with the transfer of all data to ensure that this step runs smoothly as well. Thanks to the interfaces integrated in weclapp, this stage can be handled rapidly.
Now it is time to train the users. Weclapp is remarkably easy to use, so this can be accomplished quickly. Our customers confirm that the solution is easy to manage and transparent. The majority learn how to use the tool following the principle of “learning by doing”. Our free webinars can also be used to obtain more thorough insight into the individual modules of the solution. On request, we also offer personal training sessions.
6. Go Live
Live operation of the cloud software is achieved and the transition to normal operation begins. If questions arise during this stage despite preliminary talks, the weclapp team is happy to assist and support you to get our software up and running. As a software solution in the cloud, we are particularly flexible and can adapt to your needs in this step as well.
7. Follow-up support
We assist and support you through the entire launch process all the way through follow-up support with our trained Support Team. After all, this is one of our goals: Simplifying processes. For that very reason, we are continually fine-tuning the optimization of our design and the functionality of weclapp. Adjustments to the customer’s specific needs are continually expanded during the release.
From process analysis to user training
We work by your side to analyze and optimize your process in order to maximize the efficiency of your work steps.
You will be assigned a designated contact at weclapp who will assist you and individually advise you.
We support you with the initial setup and beyond to guarantee a relaxed launch.
To help you get an easy start with weclapp, we will provide you with our practical materials.
We train your team individually in the use of weclapp, paving the way for a rapid introduction.
We make your launch as easy as possible
We can help you with the transfer of your data from the old system to weclapp.
We are happy to make individual adjustments for you, adapted to meet your needs.
We will support you with connecting your email client to weclapp.
We will help you to set up all possible weclapp interfaces.
We would be happy to help you connect weclapp with your online shop.
New features and regular optimizations are free of charge for you.
We will support you during the setup of your accounting system.
We will help you to create potential process interfaces.
We train your staff based on different user groups.
We are happy to support you with a project leader to optimize your project planning.
We will support you during API connection and programming.
…and much more!
For an optimal start with weclapp, we recommend our comprehensive worry-free onboarding packages: Bronze, Silver or Gold.
|Number of weclapp users||up to 2||up to 10||up to20||up to 40|
|Duration||–||1-4 weeks||4-12 weeks||on consultation|
|Duration in days up to*||–||1||2||3|
|Basic Training ⓘ Work methods and use||–|
|Setting up initial configuration ⓘ Basis Setup||–|
|Advice for master data configuration ⓘ e.g. contacts, items||–|
|Import master data||–||optional||optional:||optional:|
|Import invoice data||–||–||optional:||optional:|
|Integration Shops and Marketplaces ⓘ Multi-channel||–||2||3||4|
|Setup of other weclapp interfaces||–||–|
|Setup of accounting||–||–|
|Support for API connections||–||–||–|
|Duration in days up to*||–||–||1||2|
|Process analysis and optimization||–||–|
|Definition of potential interfaces||–||–|
|Proof of Concept||–||–|
|Duration in days up to*||–||–||1||2|
|Training via online meetings||–||–|
|Records of training||–||–|
|Training of key users||–||–|
|Training by user groups ⓘ Division of users into groups in order to train the specific department strategically with the relevant content||–||–|
|On-site support of go-live*||–||–||–||optional|
|Duration in days up to*||–||1||1|
|Establishing workflows ⓘ together with the key users||–||–|
|Advice for individual processes||–||–|
|Effective use of weclapp ⓘ Working more efficiently, tips, workarounds||–||–|
|Preparation of internal documentation ⓘ concerning weclapp||–||–|
|Prioritization of expansions ⓘ Adopting and prioritizing feature requests||–||–||–|
|Phone meetings ⓘ Regular meeting||–||–||–|
|Support from ERP consultants ⓘ Advice and support from experienced ERP consultants||–||–||–|
|Project planning with project leader ⓘ Project planning including dedicated project leader||–||–||–|
|Telephone support for professional services||–||–||–|
|Project chat room||–||–||–||optional|
* For on-site appointments, plus travel time and expenses for the consultant
We are here for you even after the onboarding
If you would like help after onboarding, we recommend our support packages. You can choose from different packages with the right services for you, such as email support, telephone support or ticket prioritization. This way you only pay for the support services that are really relevant for you.
Do you have over 40 users and need intensive support? We would like to make you an individual offer. The price depends on the scope of services.
Thousands of satisfied customers worldwide
We invest lots of time in planning your implementation. We identify your system requirements in advance and then accomplish the actual introduction of weclapp rapidly and without unnecessary operational downtimes. We have already assisted many companies with their successful transitions to the cloud; as a result, we have gained lots of experience and background knowledge about business processes at companies of all sizes in a wide range of industries. This expertise helps us to concentrate more fully on the needs of our customers.
Managing Director of Gymwatch
“We are thankful to weclapp for the solid and helpful support we received that ensured everything ran smoothly.”
Managing Director of Lipp
“The Support Team provides rapid assistance if something isn’t working or individual adaptations are needed.”
Managing Director of MFJ MANUFAKTUR
“The support is first-class, and I appreciate the continuous enhancement of the platform.”
Managing Director of BIOALEGRIA
“We would absolutely recommend weclapp thanks to the flexibility and excellent support.”